Datenschutzerklärung

Privacy Policy

Last Updated: November 20, 2025

1. Introduction

Müller & Mill Quality Instruments Europe GmbH (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Data Controller

Müller & Mill Quality Instruments Europe GmbH
Rosental 51-53
D-41334 Nettetal
Germany

Email: info@mmq-europe.de
Phone: +49 2153 958 15 60
Fax: +49 2153 958 15 62
Website: https://www.mmq-europe.de

3. Information We Collect

3.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Submit contact forms or inquiries
• Request quotes or product information
• Register for newsletters or updates
• Place orders for products or services
• Communicate with us via email or phone

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company name and position
• Order and transaction details
• Communication preferences
• Any other information you choose to provide

3.2 Information Automatically Collected

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Access times and dates

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please see Section 8 below.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract Performance: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: When we have a legitimate business interest that does not override your privacy rights
• Legal Obligation: When we must comply with legal or regulatory requirements

5. How We Use Your Information

We use the information we collect for the following purposes:

• Product and Service Delivery: To process orders, provide quotes, and deliver requested products and services
• Customer Support: To respond to inquiries, provide technical support, and handle maintenance and service requests
• Business Communication: To send product information, updates, and promotional materials (with your consent)
• Website Improvement: To analyze website usage and improve functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, conduct internal analysis, and manage business relationships

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Shipping and logistics
• Email communications
• Data analysis

These providers are contractually bound to protect your information and use it only for specified purposes.

6.2 Business Partners

When you inquire about products from our partner companies (such as Shimadzu, ASCOTT, or Olympus), we may share relevant information to facilitate your request and provide you with appropriate solutions.

6.3 Legal Requirements

We may disclose information when required by law, court order, or legal process, or to protect our rights, property, or safety, or that of others.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally compliant transfer mechanisms

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restriction: Request limitation of processing under certain circumstances
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the contact information provided in Section 2.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business needs

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending email notification for significant changes (where appropriate)

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Müller & Mill Quality Instruments Europe GmbH
Rosental 51-53
D-41334 Nettetal
Germany

Email: info@mmq-europe.de
Phone: +49 2153 958 15 60
Fax: +49 2153 958 15 62

16. Supervisory Authority

You have the right to lodge a complaint with the German data protection supervisory authority:

Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
Graurheindorfer Str. 153
53117 Bonn
Germany
Website: https://www.bfdi.bund.de